We specialize in providing customized IT Support Solutions to small and medium sized organisations. We understand that technology is a critical component of your business, and our mission is to ensure that your systems are running efficiently and effectively at all times. Blackguard was born out of the enormous increase of cyber fraud, malicious activity and other nefarious cyber threats since the rise of cloud applications and platforms such as Office 365. We recognised that existing IT Support companies simply weren’t equipped or had the expertise to protect modern day companies that rely on the cloud. We are a Brisbane based IT company who’s mission is simple:
Provide exceptional IT Support while protecting our customer’s data at all times.
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Entag is an innovative and solution-focused technology partner with a consultative approach to design, delivery, and support of strategic ICT solutions. Collaboration, productivity, and security are the core focus of transitioning our clients to future ways of working. To achieve this, we adopt and value a technology mix consisting of software as a service, cloud compute, mobile applications, and cloud communications, along with offering a range of managed services to provide ongoing support in these areas.
We are a regional QLD based organisation, with our head office in Birtinya on the Sunshine Coast and offices in Brisbane. As such, we have a good understanding of the challenges faced in regional areas and have a history of success across various industries at all levels in both regional and metropolitan areas. We believe it is crucial that end user support can be provided regardless of location and operate providing full end to end Managed Services.
As businesses increasingly leverage mobile data and cloud computing technologies, we focus on enabling end users to work securely from anywhere with access to a device and internet connection. Entag provides best of breed business and technology solutions, with proactive recommendations by our dedicated team of Business and Technology Consultants, Account Managers, Solution Architects, experienced Project Managers, and service delivery specialists.
Our end-to-end delivery and managed services enhance your business’s ability to implement new technology while reducing the traditional inhouse management costs. We continually employ new technology in-house and we consult with clients leveraging our knowledge of their existing environment to design and deliver tailored solutions and the right technologies.
Awarded Telstra QLD Enterprise Partner of the Year for 2021 and 2022, Entag partner with Telstra, Cisco, Microsoft, Ubiquiti and Cradlepoint to provide cloud first network solutions for our customers. We are a Certified Gold Partner with Telstra for collaboration, delivering a range of digital calling solutions and provide full suite of managed services to support and maximise your technology investment.
Our Purpose, Culture and Community Our Purpose: Creating future ready careers for our people and innovative tech solutions for our customers.
Our Vision: “To make technology meaningful for our customers”
The cover provided under Section B – Loss To Others section of this policy is extended to your participation in a joint venture or consortium you have declared to us.
This Optional Cover – Joint Venture And Consortium Cover applies only if you have declared to us the estimated total revenue to be received from the joint venture or consortium for the coming 12 month period and the joint venture or consortium is named in your schedule.
This Optional Cover covers you only. No other participant in such joint venture or consortium, and no other third party, has any rights under this policy, nor shall we be liable to pay a contribution to any insurer of any other participant in such joint venture or consortium.
Section F – Exclusion 21 of the policy is varied to the extent of this Optional Cover – Joint Venture And Consortium Cover.
We will pay the cost of the replacement or repair of your IT hardware that is physically damaged or no longer suitable for use solely and directly because of a cyber event covered under this policy or the incurring of related cyber event response costs.
Section F – Exclusion 1 of the policy is varied to the extent of this Optional Cover – Tangible Property Cover.
We will pay a direct financial loss to you or a direct financial loss to others directly arising out of:
that is first discovered by you and notified to us in the policy period.
Section F – Exclusion 19 of the policy is varied to the extent of this Optional Cover – Criminal Financial Loss Cover.
For the purposes of this Optional Cover – Criminal Financial Loss Cover only, we will pay pursuit costs of up to a maximum of $50,000 paid with our agreement and consent to a third party (other than a law enforcement officer or your current or former employee or IT contractor), as reward for assistance leading to the arrest and conviction of the perpetrator of a cyber theft, socially engineered theft, identity-based theft, telephone phreaking or cryptojacking.
For the purposes of this Optional Cover – Criminal Financial Loss Cover only, the words listed below have been given a specific meaning and these specific meanings apply:
direct financial loss means
investigation costs means costs you incur with our prior consent, not unreasonably withheld, to investigate and substantiate the circumstances and amount of a socially engineered theft covered under this Optional Cover – Criminal Financial Loss Cover. Investigation costs are included in the limit for Optional Cover – Criminal Financial Loss.
You must report the cyber theft, socially engineered theft, identity-based theft, telephone phreaking or cryptojacking to, respectively, the Australian Cyber Security Centre, your financial institution and your telephone service provider, within 24 hours of it first being discovered by you.
The sublimit for any claim or series of related claims for socially engineered theft is stated in your schedule. The maximum limit we will pay for all direct financial loss under this Optional Cover – Criminal Financial Loss is stated in your schedule.
We will pay you impact on business costs caused by:
For the purpose of this Optional Cover – Contingent Business Interruption Cover only the words listed below have been given a specific meaning and the specific meanings apply:
cyber event is extended to include a cyber event at your direct external supplier’s business.
impact on business costs means:
The amount is calculated by reference to the records of your business and any other documents that we reasonably request. Impact on business costs does not include cyber event response costs. We will not pay any impact on business costs incurred under this Optional Cover – Contingent Business Interruption Cover during the waiting period of three days (72 hours) after the first interruption to your business.
indemnity period is amended and means the continuous period starting from the first interruption to your business until:
supplier outage means an interruption to your business directly arising from an outage at your direct external suppliers’ business, where, in our reasonable opinion, the outage has been caused by a cyber event at your direct external supplier’s business.
system failure means an interruption to your business directly arising from an unintentional, unexpected and unplanned outage of your IT infrastructure or IT infrastructure under the direct control of your IT contractor, but does not include outage:
The maximum limit we will pay under this Optional Cover – Contingent Business Interruption Cover is $250,000 unless another amount is stated in your schedule.
The cover provided under Section B – Loss To Others section of this policy is extended to your participation in a joint venture or consortium you have declared to us.
This Optional Cover – Joint Venture And Consortium Cover applies only if you have declared to us the estimated total revenue to be received from the joint venture or consortium for the coming 12 month period and the joint venture or consortium is named in your schedule.
This Optional Cover covers you only. No other participant in such joint venture or consortium, and no other third party, has any rights under this policy, nor shall we be liable to pay a contribution to any insurer of any other participant in such joint venture or consortium.
Section F – Exclusion 21 of the policy is varied to the extent of this Optional Cover – Joint Venture And Consortium Cover.
We will pay the cost of the replacement or repair of your IT hardware that is physically damaged or no longer suitable for use solely and directly because of a cyber event covered under this policy or the incurring of related cyber event response costs.
Section F – Exclusion 1 of the policy is varied to the extent of this Optional Cover – Tangible Property Cover.
We will pay a direct financial loss to you or a direct financial loss to others directly arising out of:
that is first discovered by you and notified to us in the policy period.
Section F – Exclusion 19 of the policy is varied to the extent of this Optional Cover – Criminal Financial Loss Cover.
For the purposes of this Optional Cover – Criminal Financial Loss Cover only, we will pay pursuit costs of up to a maximum of $50,000 paid with our agreement and consent to a third party (other than a law enforcement officer or your current or former employee or IT contractor), as reward for assistance leading to the arrest and conviction of the perpetrator of a cyber theft, socially engineered theft, identity-based theft, telephone phreaking or cryptojacking.
For the purposes of this Optional Cover – Criminal Financial Loss Cover only, the words listed below have been given a specific meaning and these specific meanings apply:
direct financial loss means
investigation costs means costs you incur with our prior consent, not unreasonably withheld, to investigate and substantiate the circumstances and amount of a socially engineered theft covered under this Optional Cover – Criminal Financial Loss Cover. Investigation costs are included in the limit for Optional Cover – Criminal Financial Loss.
You must report the cyber theft, socially engineered theft, identity-based theft, telephone phreaking or cryptojacking to, respectively, the Australian Cyber Security Centre, your financial institution and your telephone service provider, within 24 hours of it first being discovered by you.
The sublimit for any claim or series of related claims for socially engineered theft is stated in your schedule. The maximum limit we will pay for all direct financial loss under this Optional Cover – Criminal Financial Loss is stated in your schedule.
We will pay you impact on business costs caused by:
For the purpose of this Optional Cover – Contingent Business Interruption Cover only the words listed below have been given a specific meaning and the specific meanings apply:
cyber event is extended to include a cyber event at your direct external supplier’s business.
impact on business costs means:
The amount is calculated by reference to the records of your business and any other documents that we reasonably request. Impact on business costs does not include cyber event response costs. We will not pay any impact on business costs incurred under this Optional Cover – Contingent Business Interruption Cover during the waiting period of three days (72 hours) after the first interruption to your business.
indemnity period is amended and means the continuous period starting from the first interruption to your business until:
supplier outage means an interruption to your business directly arising from an outage at your direct external suppliers’ business, where, in our reasonable opinion, the outage has been caused by a cyber event at your direct external supplier’s business.
system failure means an interruption to your business directly arising from an unintentional, unexpected and unplanned outage of your IT infrastructure or IT infrastructure under the direct control of your IT contractor, but does not include outage:
The maximum limit we will pay under this Optional Cover – Contingent Business Interruption Cover is $250,000 unless another amount is stated in your schedule.